BERLIN — Three members of the Blue Cross and Blue Shield of Vermont customer service team recently received national awards for outstanding service to BCBSVT members.
Emily Fair, director of customer service, received national recognition from the Service Quality Management group with an award for first-call resolution, showing commitment to improving customer satisfaction levels and customer service experience.
Janalee Willett received Service Quality Management’s award for supervisor of the year for her commitment to quality care and customer service satisfaction.
Willett has worked for Blue Cross and Blue Shield of Vermont for 17 years. She is currently BCBSVT’s customer service supervisor and a Ulysses Master Coach. She supervises BCBSVT’s call center and has experience in employee coaching and development.
Madison Blow received an award for customer service representative of the year in recognition of her commitment to quality care and customer service satisfaction.
She was picked from a pool of 24 finalists from across the U.S. and Canada. Blow has worked for BCBSVT for almost two years.